Purchase Terms & Conditions
In these Terms and Conditions of Purchase ("Purchase Terms"):
"GraphBase" means GraphBase, a trading name of FactNexus Pty Ltd, an Australian Corporation registered in New South Wales.
"Customer" means an individual or a legal entity purchasing Product.
"Product" means any GraphBase software program or service furnished to Customer subject to the applicable End User License Agreement ("EULA") or other terms as set forth by GraphBase.
Customer accepts these Purchase Terms by placing an order for Product with GraphBase.
ORDER PLACEMENT AND ACCEPTANCE
Customer may place an order with GraphBase on-line at http://graphbase.net.
PRICES AND PAYMENT TERMS
GraphBase sets prices and accepts payments for its Products in US Dollars. Prices are subject to change by GraphBase.
GraphBase accepts major debit and credit cards for on-line orders via third-party payment gateway provider Braintree. GraphBase is not responsible for any payment failure resulting from inaccurate payment card details provided by Customer when placing an online order, any restrictions applicable to payment card by Customer's bank, or payment gateway failure.
GraphBase ships no physical Products. Any details necessary to enable Customer to download and/or use the purchased Product (including license keys or access details where applicable) will be delivered by GraphBase to Customer via e-mail to an e-mail address provided by Customer. Customer is responsible for providing GraphBase with a valid e-mail address for delivery and licensing purposes.
GraphBase will use its best efforts to deliver Product purchased by Customer within 2 business days of the order acceptance. GraphBase shall not be liable for any failure to deliver Product within this timeframe.
TAXES AND DEDUCTIONS
If Customer is an Australian entity, GST is included all Product prices. Product prices do not include any other national, state or local sales, use, value added or other taxes. Customer shall pay any such taxes, if applicable. Customer bears sole responsibility for any withholding tax liabilities, and no deductions shall be made by Customer from the amount payable to GraphBase under any GraphBase invoice. Purchases from the European Union ("EU") countries may be subject to the EU value added tax. Customers from the EU are responsible for providing a valid VAT ID, if any.
CANCELLATION AND REFUND
Products which are training services may be cancelled without penalty by notifying GraphBase at least ten business days prior to their scheduled commencement.
GraphBase provides an opportunity to evaluate all other Products free of charge during an initial trial period, and encourages Customer to fully evaluate Product prior to purchasing. Any refund of payments for such products will be subject to prior authorization by GraphBase and acceptance of any request for refund shall be at the sole discretion of GraphBase.
In accordance with the U.S. Export Administration Regulations ("EAR"), GraphBase Products fall under the Export Control Classification Number (ECCN) 5D992.c. GraphBase Products may be exported under EAR to most destinations with No License Required ("NLR"). Restricted countries currently include Cuba, Iran, North Korea, Sudan and Syria. This is general information only and should not be construed as legal advice.
No terms and conditions other than those contained herein shall be binding upon GraphBase unless accepted by GraphBase in writing.